Ever got a fraud call or message and wished you could do something about it? Well, now you can! Thanks to the Department of Telecommunications, there’s now a way to report those fraudsters – with the Chakshu portal. Lets walk you through it in simple terms, so you can protect yourself and others from falling into their traps.
Understanding the Chakshu Portal
The Chakshu portal, an initiative by the Department of Telecommunications (DoT), targets suspected fraud communications, including fake customer care helplines, impersonation of government officials, and more. It serves as a platform for reporting such cyber frauds, aiding in their detection and prevention nationwide. Additionally, the Digital Intelligence Platform (DIP) facilitates information sharing with relevant authorities to combat these crimes effectively.
Reporting Fraudulent Calls
To report suspicious calls on the Chakshu portal:
1. Visit the Sanchar Saathi website and navigate to Citizen Centric Services.
2. Choose the Chakshu option and proceed to report.
3. Select the fraud category, attach a screenshot, and provide necessary details.
4. Enter the mobile number, date, time, and submit the complaint after verification.
Reporting Fraudulent Messages
To report suspicious messages:
1. Visit the Sanchar Saathi website and select Chakshu under Citizen Centric Services.
2. Choose the Medium as SMS, select the fraud category, and attach a screenshot.
3. Provide details, including the type of SMS and submit the complaint after verification.
Reporting Fraudulent WhatsApp Communications
To report suspicious WhatsApp messages or calls:
1. Select Medium as WhatsApp from the Chakshu menu.
2. Choose the fraud category, attach a screenshot, and specify the type of communication.
3. Enter relevant details and submit the complaint after verification.
Types of Reports Accepted
You can report various fraudulent activities on the Chakshu portal, including KYC-related fraud, impersonation, fake helplines, online job scams, sextortion, malicious links, and more.
FAQs
Can financial fraud or cyber crimes be reported on the Chakshu portal?
No, the Chakshu portal focuses on suspected fraudulent communications, not financial fraud or cyber crimes. Victims of such crimes should report them to cybercrime authorities.
Is providing personal information necessary when filing a complaint on the Chakshu portal?
Yes, you need to provide your name and mobile number for verification purposes before filing a complaint on the Chakshu portal.
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